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| > financial |
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| > internal processes |
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Internal Processes
‘Without excellence in internal processes businesses will
find it very difficult to execute strategies.’
Michael Porter, “What is Strategy?”
Harvard Business Review (November-December 1996): 61-65
Is this you?
How well do your processes support your staff’s work? Are your processes manual or automated? Are your processes paper-based or paper-less? Do you manage by exception? Can you track the progress from customer order to the receipt of cash? Can you advise a customer the status of their order? Do you advise the delivery date the moment a customer places an order? Do customers place their orders via the internet? Can your customers view the history of all their transactions? Do you raise purchases orders for the supply of ALL goods or services? What are your outstanding financial commitments? Do your key supplier price reviews correspond with customer price rises?
Purpose
When an organisation has determined its financial and customer objectives, the internal process perspective describes what processes are required to accomplish these objectives. That is what people do and how do they go about it?
Intended results
Internal processes accomplish two vital components of an organisations strategy:
- They produce and deliver the value proposition from the customer perspective;
- They improve processes and reduce costs from the financial perspective.
Internal processes can be grouped as follows:
- Operations management processes;
- Customer management processes;
- Innovation processes; and
- Regulatory processes.
BTO can help you...
- With basic day-to-day operations management processes: supply, production, distribution and risk management
- Identify customer management processes that expand and deepen relationships with customers: selecting the right customers, acquiring customers, retaining customers and growing business with those customers
- Creating innovative processes to penetrate new markets and customer segments: identifying new opportunities, manage R&D, design and develop new products and services and take to market
- Take care of your regulatory obligations: the environment, OH&S, employment obligations and social issues
Call us on 0425 210 249 or complete our contact form to discuss your needs.
