Who we work with
What all our clients have in common is a passion to become the best they can be.
You may be a small-to-medium business, a multi-national organisation or even a small public company.
BTO has the capability to work with a wide-variety of SMB’s, but we can’t be everything to every client in every industry. We focus our efforts and energies based on our core capabilities.
BTO Group serves SMB’s that:
- trade with other businesses (B2B); or
- operate in a service-based industry
Are some of these statements true for you?
"I have just started a business"
What organisational structure do I need to meet my business objectives? What divisions, business units, and departments do I need? What positions do I need? For each position what roles and responsibilities are required? What skills, experience and competencies are required for each position? What activities and tasks need to be performed for each position? How do I design processes that help staff perform their tasks? Do these processes help my business support my customers better? How do I select, design, configure and implement a system that supports my staff and their processes. Will the system meet all my reporting requirements? Will the system provide performance insights into my business? Will the system manage all my regulatory and statutory obligations?
"My business systems are no longer capable of supporting my business"
I need to do something, but what do I do? There are so many systems, so many implementation partners – how do I choose? There have been so many stories of system implementation failures – how can I avoid this? A friend of mine (another business owner) spent a lot of time and money on his system - it was a disaster! So I can stop fighting fires all day, I need a better system, so I can grow my business.
"My business has grown so quickly that my back-office functions are no longer efficient or cost effective"
Our centralised or decentralised model of back-office support functions use a number of disparate legacy systems. It is no-longer viable to continue to support these legacy systems and the annual cost of ownership is enormous. Senior management has become so ‘internally focused’ on process and systems issues that customer service levels, revenue and company performance is suffering. The board together with senior management has agreed to: implement one system that meets all requirements, centralise back-office functions and consider an outsourcing arrangement.
"My business has already implemented a business system"
But our back-office provides little or no foundation for measuring and managing performance. Sales, marketing and operations never seem to get the information they need to make better decisions and the executive team are always debating the accuracy of the results. The finance team are constantly working long hours and yet it still takes forever to complete every month end. We have invested all this time and money on systems and yet we still rely so heavily on manual processes and excel spreadsheets…..we don’t understand why? – what can we do?
"I'm thinking about selling the business"
If someone walked into your business tomorrow with a list of things they wanted to see, could you provide them with that information? According to the Australian Institute of Company Directors (AICD) only 5% of SMB’s are ‘sale ready’. Becoming sale ready takes time and preparations must be made well in advance. According to Giles Parkinson of AIDC only a “fool would buy an SMB without adequate processes and systems in place”. I need to become more attractive and sale ready.
"A Private Equity firm has just made an investment in an under-performing business and seeks to exit the investment within 12-36 months"
It soon becomes apparent that an investment in processes and systems is required to build a solid foundation to execute strategy. You are looking for an organisation who can rapidly implement new processes and systems that meets ALL business requirements. You recognise that a quick implementation will present a significant improvement that can be refined leading up to the divestment.
Now you know the types of businesses we serve and the kinds of challenges they face please discover how we approach these issues on the next page.
